Privacy policy

This domain name https://healthymithai.co and its related sub-domains, sites, services, tools (collectively, the “Website”) is owned and operated by Nivasat Foods Pvt. Ltd. Throughout the Website, the terms “we”, “us” and “our” refer to Nivasat Foods Pvt. Ltd.; and the term ‘you’ or ‘your’ refers to the user who uses our Website or registers on our Website for himself / herself or is validly authorised on behalf of any other person to use and access our Website for benefit of such other person. We are committed to respecting your online privacy and we recognize your need for appropriate protection and management of any information you share with us through the Website. This privacy policy (“Policy”) explains how we collect, use, share and process information in relation to the services provided on the Website.

This Policy is an electronic record in the form of an electronic contract formed under the Information Technology Act, 2000 and the rules notified thereunder including the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information), Rules 2011 (SPDI Rules). This Policy does not require any physical, electronic or digital signature. This Policy shall be deemed to be incorporated into the terms and conditions of the Website (“User Agreement”) and shall be read in addition to the User Agreement. In the event of any conflict between this Policy and the User Agreement, the interpretation placed by us shall be final and binding on you.

By accepting this Policy, you understand and agree to the collection, use, sharing and processing of personal information as described herein. If you provide us with personal information about someone else, we shall assume that you are duly authorised by such person to share their informationwith us and we shall not independently verify the veracity of your authorisation. In the event you do not have sufficient authorisation to share such informationwith us, you shall be solely responsible for your acts and omissions including sharing of informationwith us by you. Only persons who can enter into legally binding contract under the Indian Contract Act, 1872 can use the Website and/or transact on the Website. Any minor who wishes to use or access the Website is required to conduct such transaction through their legal guardian or parents. This Policy applies to all the current and former visitors, users and others who access the Website.

Prior to using this Website, kindly read the privacy policy carefully and if you do not agree to the terms of this policy, please refrain from accessing the Website. This policy is an integral part of the User Agreement and shall be deemed to be incorporated therein by reference. By accessing the Website or using the Website: (i) you agree to be bound by this privacy policy; and (ii) you consent to the use, collection, processing, storage and sharing of your data in the manner specified herein.

In case you wish to avail any or all of the services provided by us on the Website, you are required to register on the Website and thereafter access the Website using the login credentials provided by you at the time of registration (“Login Credentials”) or use the Website as set out in the User Agreement. You hereby explicitly agree that your use of the Login Credentials and the Website shall be governed by the User Agreement read with the terms of this Policy.

Any part of this privacy policy can be changed without any notice to you. The updated policy shall be posted on the Website so that it is always available to you and we encourage you to periodically go through our privacy policy; however, in case of substantial changes to the policy, we shall notify you in accordance with applicable laws through your email id / phone number provided to us

1.When you access our Website, information relating to you which assists in identifying you is collected by us, which includes:

a) Your name, date of birth, address, gender, e-mail address, telephone or mobile number, age, product related preferences, internet protocol address and any other personal information through which you can be identified;

b) Sensitive Personal Information (as defined under the SPDI Rules) including but not restricted to, details of your bank account, payment details while undertaking a transaction;

c) Any other information provided to us at the time of creation of your account on our Website or when you buy a product; and

d) Any information made available to us by your usage of this Website including your comments, feedback etc. or on a third-party site owned by us.

e) Demographic information such as the products you buy, events you intend to participate and events you like.

f) Information like your IP address, the type of browser you are using, the amount of time spent on our website by you, the pages accessed or the site you were last on before you left us, the type of mobile and the operation system of the device you are using.

2.When you log in to our Website or sign in to your account on our Website using a third party interface (your google account, facebook account etc.), we collect the information as allowed by such third party. For more information on how much data and information is shared by such third parties with us, please refer to their respective privacy policies or their terms on data sharing.

3.We also use ‘cookies’. Cookies are small pieces of data that are stored in your computer and they help us in remembering/recalling some information about you while you access our Website such as your preferences, your log in details etc. You may change the cookie settings on your browser if you are not agreeable to the use of cookies.

We shall use the information you provide for the following purposes-

a) To verify your identity;

b) To enable you to purchase Products on our Website and provide you with the relevant services as per the terms and conditions of this Website, upon the creation of your account / registration with our Website;

c) To manage your account (including, maintenance of informal records of payments and other transactions that take place within a group);

d) to communicate with you regarding your orders including order updates, cancellation, refunds etc;

e) To improve user experience and quality of our services based upon your preferences etc. including improving the quality and content of the Website;

f) To respond to your inquiries about its offerings and the transactions carried out on the Website;

g) To fulfil your requests for the products and services offered on the Website, i.e., to process and deliver your orders placed on the Website (including to manage payments, fees and charges and collect and recovery money owed to us);

h) To help us learn about your shopping preferences;

i) To send messages, alerts and any other promotional information to you regarding our services and related matters including any surveys, feedback forms etc.;

j) To share information with governmental agencies pursuant to lawful requests for information as required under any law applicable in India and outside India;

k) To enforce the terms of this policy or to defend ourselves or our employees / agents in legal proceedings;

l) To share information with our employees, third party service providers etc. on a need to know basis for purposes of customer support or to resolve your queries /feedback or to enhance the quality of user experience for you;

m) To review Website insights and performance without identifying you;

n) To perform our obligations and to enforce our rights that arise out of any agreement between you and us;

o) To resolve any glitches on the Website including addressing any technical problems;

p) improve the services and content on the Website and your experience of navigating through the Website and carrying out transactions on the Website;

q) To manage our relationship with you; and

r) For internal business purposes, such as data analysis, research, developing new products and/or features, enhancing and improving existing products and services and identifying usage trends.

We shall store your data: (i) no longer than necessary for the purposes for which the personal information is received and processed; or (ii) in accordance with applicable laws.

1. We may share information with our partners, and affiliates to contact you via email, phone, or otherwise for the provision of services being availed by you on the Website.

2. We may share your information with third parties (including our delivery partners, payment gateway service providers), inside or outside India, for storage, processing and other related purposes, as necessary according to the purposes mentioned in this policy, which you hereby consent to. This will be done while adhering to the Indian laws. We shall ensure that we share such data only with entities who provide for atleast equivalent data security measures as that provided by us.

3. We also share your information with government agencies, judicial forums if we are required by the law or by a judicial order, to do so. Additionally, we share your information with third parties for processing your transactions and serving you better in accordance with the purposes highlighted above. We also share your information with applicable entities when we are investigating fraud or any breach of this agreement.

4. We may also share your information with our affiliate entities solely in connection with the purposes highlighted above and to fulfil the transactions for which our services have been availed.

5. We may disclose and/or transfer your information to an investor, acquirer, assignee or other successor entity in connection with a sale, merger, or reorganization of all or substantially all of our entity, business or assets.

6. Healthy Mithai Co. is the collector of the information and will retain the information, and the address is: [Gat No. 537, Khandale, Ranjangaon Tal. Shirur, Dist.Pune,Maharashtra India - 412209].

We may engage third party vendors and/or contractors to perform certain support services, including, without limitation, fulfilment of your orders/service requests, software maintenance services, advertising and marketing services, web hosting services and such other related services which are required by us to provide our services efficiently. These third parties may have limited access to Information. If they do, this limited access is provided so that they may perform these tasks for us and they are not authorized by us to otherwise use or disclose Information, except to the extent required by law. We do not make any representations concerning the privacy practices or policies or terms of use of such websites, nor do we control or guarantee the accuracy, integrity, or quality of the information, data, text, software, music, sound, photographs, graphics, videos, messages or other materials available on such websites. The inclusion or exclusion does not imply any endorsement by us of the website, the website’s provider, or the information on such website

The Website may contain links and interactive functionality interacting with the websites of third parties. We are not responsible for and has no liability for the functionality, actions, inactions, privacy settings, privacy policies, terms, or content of any such websites. Before enabling any sharing functions to communicate with any such websites or otherwise visiting any such websites, we strongly recommend that you review and understand the terms and conditions, privacy policies, settings, and information-sharing functions of each such third-party websites.

If you need to revise or review any part of or all the data or information you have provided to us, or if you wish to withdraw your consent, you may contact us at [email id] or [contact number]. In the event you withdraw your consent to the terms of this policy, we shall not be responsible to provide any further services to you.

We have taken adequate measures to protect the security of information and to ensure that your choices for its intended use are honoured. We take robust precautions to protect your data from loss, misuse, unauthorized access or disclosure, alteration, or destruction.

We consider the confidentiality and security of your information to be of utmost importance. We therefore use industry standards, and physical, technical and administrative security measures to keep information confidential and secure when it comes to storage, use and processing of data. We do not share your information with third parties, except as otherwise provided in this Policy. Please be advised that, however, while we strive to protect information and privacy, we cannot guarantee or warranty its absolute security when information is transmitted over the internet into the Website. We will periodically evaluate this necessity considering your privacy and our relation while keeping the applicable legislation in mind.

Access to your account on the Website is via your Login Credentials which are password protected and this helps to secure your account information. You are solely responsible for maintaining the confidentiality and security of your Login Credentials and other allied password recovery mechanisms like phone numbers and e-mail. To ensure safety of your information, you are advised against sharing your Login Credentials with anyone. If you suspect any unauthorized use of your account, you must immediately notify us in accordance with the User Agreement.

We will take reasonable measures to keep your information secure, but we shall not be liable for any loss or theft or unauthorised access or any harm caused to you by any misuse of your information, unless it is a direct and foreseeable consequence of negligence and non-compliance on our part only. Further, we shall not be responsible for any breach of security or for any actions of any third parties or events that are beyond our reasonable control including but not limited to acts of government, computer hacking, unauthorised access to computer data and storage device, computer crashes, breach of security and encryption, poor quality of Internet service or telephone service of the user, etc.

In the event of any disputes or grievances, you may write to our grievance officer Prabhinder Singh , B-14 Hira Hari Industrial Estate Behind Vishkarm Baug Mandir NalaSopara, Nalasopara East, Thane, Maharashtra, 401208 at the following details:

Email id: prabhinder.singh@healthymithai.co,

Phone number (mobile / landline): 9684030161

Questions about this Policy should be sent to us at customercare@healthymithai.co.

In the event of non-compliance with this privacy policy or User Agreement or such applicable laws by us, you may terminate usage of our services.

1.If you visit any third party websites or links that may be available on the Website, please note that the use and collection of your data will be governed by such third party’s privacy policy and we shall not be liable in any manner whatsoever for use and processing of such data by third parties.

2.By agreeing to this policy, you also agree to not host, store, transmit, display, upload, modify, update, share or publish, on our Website or any such platform (e-mail groups etc) which you are a part of, by virtue of accessing or using the Website or by virtue of using our products or by availing our services, any information that

a) belongs to another person and to which the user does not have any right;

b) is obscene, pornographic, paedophilic, invasive of another’s privacy including bodily privacy, insulting or harassing on the basis of gender, racially or ethnically objectionable, relating or encouraging money laundering or gambling, or promoting enmity between different groups on the grounds of religion or caste with the intent to incite violence;

c) is harmful to child;

d) infringes any patent, trademark, copyright or other proprietary rights;

e) violates any law for the time being in force;

f) deceives or misleads the addressee about the origin of the message or knowingly and intentionally miscommunicates or information which is patently false or misleading in nature;

g) impersonates another person;

h) threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign States, or public order, or causes incitement to the commission of any cognisable offence or prevents investigation of any offence or is insulting other nation;

i) contains software virus or any other computer code, file or program designed to interrupt, destroy or limit the functionality of any computer resource;

j) is patently false and untrue, and is written or published in any form, with the intent to mislead or harass a person, entity or agency for financial gain or to cause any injury to any person.

We respect all the rights accorded to the citizens under the Constitution, including in the articles 14, 19 and 21.

To improve and market our products, Healthy Mithai partners with Microsoft Clarity and Microsoft Advertising to capture behavioral metrics, heatmaps, and session replays of how you interact with our website. Cookies and other tracking technologies are used to measure the popularity of our products and online activity on our Website. Moreover, we use this information for site optimization, fraud detection, and advertising. For more information about how Microsoft collects and uses your data, you can visit the Microsoft Privacy Statement page.